Justin Riek is a senior software executive responsible for architecting the customer journey from acquisition to retention—ensuring the company’s solutions consistently deliver value to a diverse and expanding client base. With over 25 years of experience in customer success, professional services, and support leadership, Justin has a proven track record of building high-performing teams and scalable infrastructure that drive SaaS revenue growth in cloud transformation environments.

Prior to joining Emburse, Justin served as interim Chief Customer Officer at Conga and held key leadership roles at Citrix, SilverSky, and other innovative companies. He is known for his strategic direction, change management expertise, and hands-on approach to driving customer adoption, satisfaction, and long-term organizational success.